Why most review asks fail
They happen a week later, over email, with a link to "find us on Google." Three steps, no urgency, and the customer has moved on.
The fix is one text, sent the day the job finishes, with a link that opens the review box directly.
The text
Hey [name] — glad the [job] went well. If you've got a minute, a quick review here really helps us: [link]
That's it. One tap, they're writing.
Why it works
- It's a text. People read texts. They ignore emails.
- It's the same day. The customer is happiest the day you finish.
- It's one step. The link opens the review box — no searching, no logging in.
- It's low pressure. No script, no begging.
The link
Get your review link from your Google Business Profile (there's a "review" button that gives you a shareable link). Save it. Use it every time.
What to add if you want more
Ask them to mention one specific thing — the patio, the crew, the timeline. Specific reviews help you more than "great job" because they match what the next customer is looking for.
The truck-side takeaway
The guy with more reviews isn't better than you. He just asks. Send the text the day you finish.